Frequently Asked Questions
Everything you need to know about our specialty foods and ordering process.
How should I store my Stonewall Kitchen jams and sauces after opening?
To maintain peak freshness and flavor, we recommend refrigerating all jams, jellies, sauces, and dressings immediately after opening. Most products are best enjoyed within 6 months of being opened.
Are your products gluten-free or allergen-friendly?
We offer a wide variety of gluten-free products. You can filter by dietary preference on our website. Please check the individual product labels for specific allergen information, as our facility processes items containing wheat, soy, tree nuts, and dairy.
How long will it take for my order to ship?
Standard orders typically process within 1-2 business days. Shipping times vary by location, but most customers receive their gourmet goods within 3-7 business days via standard ground shipping.
What is your return policy for food items?
Due to the nature of our food products, we cannot accept returns on opened items. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact our Guest Services team within 30 days for a replacement or refund.
Do you offer international shipping?
Currently, we ship directly to addresses within the United States and Canada. For other international inquiries, please contact our customer service team to find a local distributor near you.
Can I include a gift message with my order?
Yes! During the checkout process, you can select the 'Gift Message' option to include a personalized note. We also ensure that gift orders are shipped with a packing slip that does not display pricing.